The online store available at www.vitamizu.com/sklep is operated by Vitamizu Spółka z ograniczoną odpowiedzialnością, headquartered in Łódź, address: ul. Konstantynowska 34, 94-303 Łódź, share capital PLN 5,000.00, entered in the National Court Register of entrepreneurs maintained by the District Court for Łódź-Śródmieście, XX Commercial Division of the National Court Register under KRS number: 0000597462, REGON: 363557610, NIP: 7262658773, email: office@vitamizu.com
The Terms and Conditions define the rights and obligations of Customers and the Seller. The Terms and Conditions are drawn up in Polish and constitute a standard form contract within the meaning of the provisions of the Act of 23 April 1964 – Civil Code. In order to conclude a contract with the Seller, the Customer may, before placing an order, exercise the right to negotiate the terms of the contract. In the event that the Customer waives the possibility of negotiation, these Terms and Conditions shall constitute the content of the contract concluded between the parties.
The Customer may access the Terms and Conditions at any time at the address: www.vitamizu.com/sklep/content/3-regulamin, as well as by saving it in any format on a carrier of their choice.
Unless clearly stated in the commercial information, the products offered in the online store are new, free from physical and legal defects, and have been legally introduced to the Polish market. This information is equivalent to the Seller's obligation to deliver products without defects to the Customer.
Communication with the Seller by the Customer results in the Customer incurring costs arising from contracts concluded by the Customer with third parties for the possibility of using specified forms of remote communication. The Seller does not charge any additional fees or provide any services for the possibility of communicating with it.
In the event of a dispute with the Seller, the Customer has the option of settling the matter amicably by:
To create a Customer Account, the Customer shall register using the registration form, providing the information specified in the registration form, including, in particular, an email address, password, address details, and contact details. The password provided when logging in to the Store may consist of letters, numbers, and/or special characters. The password is unique to each Customer. The password can be changed in the Customer Account by providing the email address and a new password. The user login is the Customer's email address provided during registration. Creating a Customer Account is free of charge and optional. Registration is not a condition for placing an order in the Store. The Customer may place an order via the online Store without prior registration by using the order form. The Customer undertakes to provide accurate information.
Product information presented in the Online Store does not constitute an offer within the meaning of the provisions of the Civil Code, but constitutes an invitation to enter into a sales agreement. Placing an order constitutes an offer within the meaning of the provisions of the Civil Code, submitted by the Customer to the Seller.
The Customer has two ways to place an order:
To place an order, the Customer should add the product they intend to purchase to the "Cart". Adding a product to the "Cart" is not equivalent to placing an order. Products can be freely added to or removed from the "Cart".
A Customer who has a Customer Account, after logging in and finally adding products to the "Cart", is redirected to a form used for placing orders, in order to provide the delivery method and payment method. Then the Customer is redirected to the order summary. The order is placed by selecting the "Buy and pay" button.
A Customer who does not have a Customer Account, after finally adding products to the "Cart", is redirected to a form used for placing orders, in order to provide the address, payer details, delivery method, and payment method. Then the Customer is redirected to the order summary. The order is placed by selecting the "Buy and pay" button.
A condition for placing an order is reading and accepting these Terms and Conditions, which the Customer confirms before placing the order by checking the appropriate box in the order form.
Pressing the "Buy and pay" button means that the Customer is placing an order with an obligation to pay.
Information about the total value of the order, which includes the price of the goods and the costs of their delivery, is always provided on the Online Store page during the order placement process, including before the Customer directly confirms and places the order. These are the total costs that the Customer is obliged to pay, together with the applicable taxes and costs of delivering the goods.
After placing the order, the Seller immediately sends the Customer information about the acceptance of the order (acceptance of the offer) to the email address provided when placing the order or associated with the Customer Account. The agreement is concluded at the moment the Seller sends the Customer information about the acceptance of the order.
Along with the information about the acceptance of the order, the Seller sends the Customer PDF attachments in the form of these Terms and Conditions, a notice of the right of withdrawal from the agreement, a model withdrawal statement, and a model complaint form.
The Customer can place orders in the Online Store at any time, 24 hours a day, 7 days a week.
The Customer may pay for the goods in the order placed in the following ways:
In the case of payment by bank transfer or payment into the account, the payment should be made to the bank account of Vitamizu Sp. z o.o., ul. Konstantynowska 34, 94-303 Łódź, account number: 44 1020 1013 0000 0402 0341 3408, with the Customer's name and surname or company name and the order number received in the order confirmation provided in the payment reference.
The prices provided on the Online Store website are gross prices and are expressed in Polish zlotys. The product price before adding it to the "Cart" does not include shipping costs.
The Customer selects the delivery method from those available on the online Store website. Delivery is made to the address specified by the Customer in the order.
Deliveries are made on business days, from Monday to Friday. Deliveries are not carried out on weekends and public holidays in accordance with the Act of 18 January 1951 on Public Holidays.
The costs of delivering the goods, which the Customer bears in addition to the price of the goods, are provided on the online Store website when placing the order.
Upon delivery of the goods to the Buyer, the benefits and burdens associated with the item, as well as the risk of its accidental loss or damage, pass to the Buyer. Delivery of the goods is considered to have taken place when the Customer receives them from the carrier or forwarder.
The Customer is advised, where possible, to inspect the goods upon delivery of the shipment and in the presence of a representative of the entity performing the transport or forwarding. In the event that any damage to the shipment is discovered, the Customer is also advised to draw up a proper report and contact the Seller immediately.
A Customer who has entered into a distance contract via the Online Store may withdraw from it within 14 days without giving any reason.
The period for withdrawal from the contract begins on the day on which the Customer takes possession of the goods or on which a third party designated by the Customer, other than the carrier, takes possession of the goods. To meet the deadline for withdrawal from the contract, it is sufficient to send a statement of withdrawal before the deadline for withdrawal expires.
The Customer may exercise the right to withdraw from the sales contract by sending a completed and signed statement of withdrawal to the address: Vitamizu Sp. z o.o., ul. Konstantynowska 34, 94-303 Łódź or by email to: office@vitamizu.com
When exercising the right to withdraw from the sales contract, the Customer may use the statement of withdrawal form posted on the Online Store website, which has also been sent to the Customer as an attachment with the order confirmation, although this is not mandatory.
In the event of withdrawal from the contract, the contract shall be deemed not to have been concluded.
In the event of withdrawal from the contract, the Customer is obliged to return the purchased goods without delay, but no later than 14 days from the day of withdrawal from the contract. To meet the deadline, it is sufficient to send the returned goods before the expiry of 14 days to the address: Vitamizu Sp. z o.o., ul. Konstantynowska 34, 94-303 Łódź.
The Customer shall bear the costs of returning the goods.
The Seller shall, without delay and no later than 14 days from the receipt of the Customer's statement of withdrawal, refund all payments made by the Customer, including the costs of delivery of the goods, except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered by the Seller.
The Seller shall refund the payments using the same payment method used by the Customer, unless the Customer has indicated a different refund method in the statement of withdrawal, which does not involve any costs for the Customer.
The Seller may withhold the refund of payments received from the Customer until it receives the goods back or until the Customer provides proof of their return, whichever occurs earlier.
Towards the Customer, the Seller shall be liable for physical or legal defects in the sold goods under the terms set out in Articles 556 et seq. of the Civil Code.
The Customer may submit a complaint in writing to: Vitamizu Sp. z o.o., ul. Konstantynowska 34, 94-303 Łódź, or by email to: office@vitamizu.com
When submitting a complaint, the Customer may use the complaint form template available on the online Store website, although this is not mandatory.
If a complaint is submitted without using the complaint form template, the complaint submission should include at least: 1) first name, surname, correspondence address and contact details; 2) information on the date the contract was concluded, together with confirmation of its conclusion; 3) information and details regarding the subject of the complaint, in particular the type and date on which the defect occurred; 4) a request regarding the method of assessing the complaint.
The Seller shall respond to the Customer's complaint without delay and no later than 14 days from the date it was submitted. If the Seller does not respond within this period, it shall be deemed to have accepted the complaint as justified.
The Customer shall be notified in writing of the outcome of the goods complaint.
If the complaint is rejected, the Customer shall also be notified in writing whether the Seller agrees to an out-of-court settlement of the dispute. If the Seller agrees, it shall inform the Customer of the body responsible for the out-of-court settlement of the dispute.
Detailed information regarding the processing of Customers' personal data is set out in the "Privacy Policy", available at: www.vitamizu.com/sklep/content/2-polityka-prywatnosci, which constitutes an integral part of these Terms and Conditions.
The provisions of Chapter XII of the Regulations constitute regulations within the meaning of Art. 8 of the Act of 18 July 2002 on Providing Services by Electronic Means.
The Seller provides the following electronic services through the Online Store:
Technical requirements necessary to cooperate with the teleinformation system through which the Seller provides electronic services:
The Customer is prohibited from providing content of an unlawful nature.
The agreement to provide services by electronic means is concluded at the moment the Buyer registers a Customer Account, signs up for the newsletter service, places an order without prior registration, or sends a message through the contact form.
The Buyer may terminate the agreement referred to in paragraph 5 at any time and without stating a reason by sending a corresponding statement by email to: office@vitamizu.com or in writing to: Vitamizu Sp. z o.o., ul. Konstantynowska 34, 94-303 Łódź.
The agreement to provide the electronic service of creating and maintaining a Customer Account in the Online Store, as well as the agreement regarding the newsletter service, is concluded for an indefinite period.
The Customer may file a complaint regarding services provided by electronic means by the Seller by email to: office@vitamizu.com or in writing to: Vitamizu Sp. z o.o., ul. Konstantynowska 34, 94-303 Łódź.
The Seller will consider the complaint regarding services provided by electronic means within no longer than 30 days from the date of its receipt, informing the Buyer immediately of the outcome.
Customers may access these Terms and Conditions at any time via the link provided on the online Store website. The Terms and Conditions may be made permanent, retrieved and reproduced by printing them or saving them to a suitable data carrier.
If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable to the extent provided by law, such provision shall be excluded to that extent. The Terms and Conditions shall remain in effect in all other respects.
The Seller may amend the provisions of the Terms and Conditions after informing Customers by publishing the full text of the Terms and Conditions on the online Store website. Amendments to the Terms and Conditions or new content of the Terms and Conditions shall come into effect 14 days after the date on which the new content of the Terms and Conditions is published on the online Store website.
Orders placed while a previous version of the Terms and Conditions is in effect shall be fulfilled in accordance with its provisions.
These Terms and Conditions are governed by Polish law and are subject to the jurisdiction of Polish courts.
Any disputes arising between the Seller and the Customer shall be resolved by the court of general jurisdiction competent in accordance with the provisions of the Code of Civil Procedure.
